PRIVACY and DATA PROTECTİON POLICY

PRIVACY and DATA PROTECTİON POLICY

Dear Users

We care about the privacy and security of our users who download and use our PackUpp application. With this Policy, we would like to inform you about how and why personal data of users and other people are collected, the processing of personal data, and your rights regarding the processing of your personal data while using the PackUpp Application (“Application”).


Which Personal Data Do We Collect?

We process some of your personal data when you register to, log in to and use the Application. Additionally, certain personal data belonging to the parties who are not a user of the Application but the recipients of the cargo package, are processed during the delivery process through the Application, as well.As Packupp, we process personal data within the framework of the purposes specified in this Policy and also in accordance with the Law on the Protection of Personal Data No. 6698 ("LPPD”)

The Application can be used through the user account created by the users; therefore, a user account must be created in order to use the Application. Accordingly, user’s personal data are collected and processed digitally when registering to the Application, creating a user account, and using the Application through the user account. The user’s personal data processed through the Application are as follows

  • Name - Surname,
  • E-mail address,
  • Driving License,
  • Mobile phone number,
  • Photo,
  • Device Information: Brand, model and version of the mobile phone you use the application ,
  • Location information,
  • Phone records made between you and the recipients of the cargo package via the Application,
  • User account information if you have registered to the Application and created a user account via your social media account (Facebook, Gmail, Apple, etc.),

Following personal data belonging to the persons who are not Application users but whose cargo package is delivered to them is also processed via the Application:

  • Name surname,
  • E-mail address,
  • Mobile phone number,
  • The address to which the cargo package will be delivered,

Personal Data Accessed Through the Application

The Application on your mobile device may access the web services on Packupp servers in order that the Application can be used, and communication can be made through the Application. During the use of the Application, the following data on your mobile device that you use the Application on may be accessed.


Location: Your location information is processed during the use of our Application in order to follow the delivery status and process of the relevant cargo package. Location data is accessed through your mobile phone while you are using the Application for processing of the location information.


Device Information: The device information detailed above of your mobile device on which you use our Application is processed in order to ensure the security of user accounts and Application and to use of the Application.


Camera and Photos: During your use of Application, you may take photos of each cargo package delivered. Such photos are only related to the cargo package and should not contain any personal data. In order that such photos are taken and uploaded to the Application by the user, your "camera and photos" application on your mobile device is only accessed while you are using Application. The accessed photos are only those selected by you and uploaded to Application. Your personal data that may be accessed as a result of the mentioned accesses is detailed above and it is processed based on the following purposes.


The Purpose and Legal Reason of Data Processing

We process personal data shared with Packupp by users for the following purposes and on legal grounds:

  • For user registration and account creation,
  • For ensuring the security of the user account and the Application,
  • For logging into the Application and using the Application,
  • For the use of the services provided through the Application and making the transactions in relation with the delivery of the cargo packages via Application,
  • For storing the required records according to the legal relationship established with the user regarding the delivery of cargo packages and carrying out the cargo package delivery services.
  • For providing feedback and communication if any communication is made with Packupp

We process the personal data you share with us based on the following legal provisions:

  • “Processing of personal data belonging to the parties of a contract, is necessarily provided that it is directly related to the conclusion or fulfilment of that contract” pursuant to sub-paragraph (c) of paragraph 2 of Article 5 of LPPD; and
  • “It is required for compliance with a legal obligation to which the data controller. is subject” pursuant to sub-paragraph (ç) of paragraph 2 of Article 5 of LPPD; and
  • “It is mandatory for the legitimate interests of the controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.” pursuant to sub-paragraph (f) of paragraph 2 of Article 5 of LPPD.

Although they are not application users, the personal data of the recipients to whom the cargo package is delivered is processed based on the following legal provisions:

  • “Processing of personal data belonging to the parties of a contract, is necessarily provided that it is directly related to the conclusion or fulfilment of that contract” pursuant to sub-paragraph (c) of paragraph 2 of Article 5 of LPPD; and
  • “It is required for compliance with a legal obligation to which the data controller is subject” pursuant to sub-paragraph (ç) of paragraph 2 of Article 5 of LPPD; and
  • “It is mandatory for the legitimate interests of the controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.” pursuant to sub-paragraph (f) of paragraph 2 of Article 5 of LPPD.

Transfer of Your Personal Data

The Application users’ personal data is transferred to the technical service providers from which we procure data storage services in order that the Application can be used and the services can be provided via Application.

The transfer of personal data is based on the following legal provisions:

  • “Processing of personal data belonging to the parties of a contract, is necessarily provided that it is directly related to the conclusion or fulfilment of that contract” pursuant to sub-paragraph (c) of paragraph 2 of Article 5 of LPPD; and
  • “It is mandatory for the legitimate interests of the controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.” pursuant to sub-paragraph (f) of paragraph 2 of Article 5 of LPPD.

Your Rights

Pursuant to Article 11 of LPPD, you have the following rights with respect to the processing of your personal data;

(i) to learn whether your personal data are processed or not,
(ii) to request information if your personal data are processed,
(iii )to learn the purpose of your data processing and whether this data is used for intended purposes,
(iv) to know the third parties to whom your personal data is transferred at home or abroad,
(v) to request the rectification of the incomplete or inaccurate data, if any,
(vi) to request the erasure or destruction of his personal data under the conditions laid down in the Law on the Protection of Personal Data Numbered 6698,
(vii) to request notification to third parties to whom you personal data has been transferred about the operations regarding the rectification of the incomplete or inaccurate data, and/or the erasure or destruction of the personal data,
(viii) to object to the processing, exclusively by automatic means, of your personal data, which leads to an unfavourable consequence for the data subject; and,
(ix) to request compensation for the damage arising from the unlawful processing of your personal data.


If you wish to exercise your rights, you can file an application to our mail address at Esentepe Mah. Büyükdere Cad. Metrocıty Blok No: 171a İç Kapı No: 165 Şişli / İSTANBUL or to our e-mail at [email protected] if your e-mail address is registered in our system or to our registered e-mail address at [email protected] in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller.


Last Update Date: 04/05/2023
Version: 001